Telecommunications operators across Nigeria have announced the full resumption of SIM swap services following a temporary disruption that left millions of subscribers stranded and unable to access essential mobile services.
The disruption, which occurred earlier this month, affected customers seeking to retrieve lost SIM cards, upgrade devices, or switch lines, prompting widespread complaints and long queues at service centers. The issue was linked to technical hitches and policy realignments involving the Nigerian Communications Commission (NCC) and the National Identity Management Commission (NIMC), particularly in relation to the verification of National Identification Numbers (NINs).
In a joint statement released on Tuesday, major mobile network operators including MTN, Airtel, Glo, and 9mobile confirmed that the challenge had been resolved in collaboration with the NCC and NIMC. The operators assured subscribers that full SIM swap functionality had been restored across all service outlets nationwide.
“We appreciate our customers’ patience during the disruption period and wish to inform them that SIM swap services are now fully operational. Our teams have been working round the clock with regulators to resolve the issue and ensure improved service delivery,” the statement read.
The Nigerian Communications Commission also confirmed the development, noting that system upgrades and improved coordination with NIMC had been implemented to prevent a recurrence.
Industry analysts have praised the swift resolution but called for better coordination among telecom operators and regulatory bodies to avoid similar service breakdowns in the future. Millions of Nigerians rely on mobile connectivity for banking, communication, and digital access, making such disruptions deeply impactful on both personal and economic levels.