August 18, 2025 — Kenya Commercial Bank (KCB) has successfully retained key clients from National Bank of Kenya (NBK) following Access Bank’s acquisition of the latter, ensuring continuity for customers during the ownership transition.
Bank officials confirmed that existing relationships, account arrangements, and service agreements with NBK clients will be honoured, providing uninterrupted access to banking services. The move underscores KCB’s commitment to safeguarding client trust and maintaining operational stability amidst the integration process.
Financial analysts emphasize that retaining clients during mergers and acquisitions is crucial for protecting market share and minimizing disruptions, particularly in Kenya’s competitive banking landscape. KCB’s proactive approach aims to reassure customers and reinforce confidence in the bank’s service delivery standards.