In a deliberate effort to improve the Hajj experience for millions of pilgrims, NusukCare Centres across the Kingdom of Saudi Arabia have been equipped with multilingual service personnel to cater to the diverse linguistic needs of the Guests of Allah. This initiative is aimed at ensuring that pilgrims from various parts of the world can perform their religious rites with clarity, ease, and peace of mind.
Reports indicate that the centres are strategically located within key areas of Hajj operations, including Makkah, Madinah, and the holy sites in Mina, Arafat, and Muzdalifah. The multilingual support system allows pilgrims to receive accurate information, guidance, and emergency assistance in their native languages, significantly reducing confusion and enhancing the overall spiritual atmosphere of the pilgrimage.
The introduction of these language-friendly services is part of Saudi Arabia’s broader Nusuk digital and hospitality platform, launched under the Ministry of Hajj and Umrah to simplify the pilgrimage journey from arrival to departure. The platform and its physical care centres are designed to offer real-time support, facilitate problem resolution, and improve communication between officials and pilgrims.
By breaking down language barriers, the NusukCare Centres play a crucial role in ensuring that pilgrims can properly understand the rites of Hajj and Umrah, follow instructions safely, and access vital health and logistical information. Whether it’s a lost item, medical need, or clarification on religious procedures, trained staff are available around the clock to attend to the needs of pilgrims in languages such as English, Urdu, French, Turkish, Hausa, Bahasa, and many more.
Observers have praised the initiative as a reflection of Saudi Arabia’s commitment to providing exceptional hospitality for the Guests of Allah, aligning with the Kingdom’s Vision 2030 reforms, which prioritize service excellence in the management of religious tourism.
Nigerian pilgrims and others from across Africa and Asia are among the major beneficiaries of this multilingual arrangement, as it helps bridge communication gaps that previously caused delays and anxiety during the sacred journey.
As preparations continue for upcoming Hajj and Umrah seasons, authorities urge all pilgrims to take advantage of the support services provided through NusukCare Centres to ensure a smooth and fulfilling spiritual experience.