Universal Insurance Plc has settled a total of N3 billion in claims to policyholders who experienced losses during the 2024 operating year. The claims, which were made between January and December 2024, highlight the company’s dedication to supporting its customers despite the challenging business environment.
In a recent statement, Dr. Jeff Duru, the Managing Director/CEO of Universal Insurance Plc, emphasized that the paid claims reflect the company’s commitment to meeting customer expectations and providing timely support. He further noted that the company’s strategic focus on the retail sector has resulted in the development of affordable, high-quality insurance products aimed at addressing the needs of low-income earners and artisans across various sectors.
Duru also pointed out that Universal Insurance Plc has fully digitized its operations to enhance service delivery. The company’s use of advanced technology ensures fast and efficient claims processing, enabling customers to report claims from anywhere without the need to visit the office.
“Our claims management process is built on a robust technological foundation, allowing our customers to quickly and easily report their claims, no matter their location,” Duru stated.