ABUJA, NIGERIA September 20, 2025 — The Nigerian Civil Aviation Authority (NCAA) has officially issued a strong warning to Qatar Airways following multiple reports of passenger mistreatment and unsatisfactory service experiences involving Nigerian travellers. The regulator has made it clear that such conduct will not be tolerated and has vowed to impose strict sanctions if the airline fails to address the concerns promptly.
According to statements from NCAA officials, several complaints have been lodged by Nigerian passengers citing delays, poor customer service, and alleged violations of passenger rights during flights operated by Qatar Airways to and from Nigerian airports. The aviation authority emphasized its commitment to protecting the welfare and dignity of all air travellers within Nigeria’s airspace.
The NCAA warned that continued disregard for regulatory standards and passenger treatment protocols may lead to penalties ranging from hefty fines to suspension of operations within Nigeria. This move underscores the authority’s growing resolve to hold international carriers accountable and uphold global best practices in aviation service delivery.
In recent months, Qatar Airways has been under scrutiny worldwide over passenger handling, but the NCAA’s intervention marks a significant escalation in regulatory oversight within the West African aviation sector. Passengers and consumer advocacy groups have welcomed the development, viewing it as a necessary step to ensure better travel experiences and enforce airline accountability.
The regulator has also called on Qatar Airways management to engage in immediate dialogue and implement corrective measures to restore confidence among Nigerian travellers. Meanwhile, the NCAA continues to monitor the situation closely and has encouraged passengers to report any instances of mistreatment through official channels.
As Nigeria’s aviation industry grows and evolves, authorities are increasingly prioritizing passenger rights and service quality to align with international standards, thereby enhancing the country’s reputation as a safe and customer-friendly aviation hub.
