Abuja, June 17, 2025 — The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited, responding to a surge of public complaints accusing the airline of refusing to refund ticket fares—even in instances where it cancelled flights. Under sections 130(1)(a),(b) and 130(2)(b) of the Federal Competition and Consumer Protection Act 2018, consumers are entitled to timely refunds when services promised are not delivered. The airline has been directed to appear before the Commission on June 23 and must submit critical documents, including a year’s worth of refund complaints, records of refunds processed, all cancelled flights in the past twelve months, and steps taken to cushion affected passengers. Failure to comply could attract sanctions under sections 32 and 33 of the Act, which allow for fines or imprisonment .
In December 2024, the FCCPC launched a separate probe into alleged exploitative pricing by the carrier—now, it is targeting refund practices. Meanwhile, Air Peace management maintains it has not been formally notified and pledges to comply once official communication is received . This latest FCCPC action follows public unrest, including a recent dispute involving Senator Adams Oshiomhole, who accused Air Peace staff of extortion after he and others were reportedly made to pay additional charges to board a rescheduled flight.
The Commission’s move underscores reinforced consumer protection efforts, insisting that airline customers receive fair treatment and avenues for redress when rights are violated.
