The Nigeria Civil Aviation Authority (NCAA) has issued a stern warning to international airlines over the rising number of complaints from Nigerian passengers who are transported partway to their destinations, only to be deported back to Nigeria.
In a statement released on Thursday, Michael Achimugu, the NCAA’s Director of Consumer Protection and Public Affairs, condemned the practice, noting that it has caused significant distress to passengers and tarnished the reputation of Nigeria’s aviation sector. He stressed that airlines have a responsibility to inform passengers about any potential entry restrictions before they begin their journey.
“These actions, involving passengers being denied entry or being returned to Nigeria upon arrival at transit stops due to visa or travel restrictions, are completely unacceptable,” Achimugu said. He emphasised that passengers should never be left in a situation where they are unaware of entry challenges only to face deportation upon reaching their stopover.
The NCAA referred to the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1), which mandates that airlines and their agents must provide passengers with clear and accurate information about entry restrictions, visa requirements, and other travel documents before departure. The authority also stressed that airlines must take proper steps to screen passengers and ensure all travel documentation is in order before issuing tickets or allowing boarding.
In response to the ongoing concerns, the NCAA has announced that it will immediately begin enforcing stricter measures. Any airline found guilty of engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties deemed necessary.
The NCAA called on all airlines to cooperate in maintaining the professionalism and integrity of the aviation industry, and to prioritise the welfare of Nigerian passengers.
